Order Processing & Tracking
Once your order is dispatched, you will receive a tracking number via email. You can use it to monitor your shipment in real time.
We process orders within 1–3 business days (usually faster). You will receive a confirmation email as soon as your package is on its way.
Estimated Delivery Times
| Region | Estimated Time |
|---|---|
| Lithuania | 2–4 business days |
| Latvia, Estonia | 3–6 business days |
| Other EU countries (Germany, France, Spain, Italy, etc.) | 5–10 business days |
| United Kingdom | 7–15 business days (may be delayed due to customs or postal strikes) |
| USA & Canada | 12–20 business days |
| Switzerland, Norway | 7–12 business days |
| Asia & Pacific (Japan, South Korea, Australia, NZ) | 15–25 business days |
| Rest of the world | 20–35 business days |
⚠️ Please note: These are estimates. Actual delivery may vary due to customs processing, local postal services, or holidays.
Lost or Missing Shipments
We take responsibility for shipments that go missing due to carrier error. If your package is confirmed lost by the shipping company, we will refund you in full or send a replacement (your choice).
We are not responsible in the following cases:
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You provided an incorrect or incomplete delivery address at checkout.
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You failed to collect your order from the local post office or pickup point after a delivery attempt.
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The package is held by customs due to local import restrictions (see below).
ℹ️ If no one is home, the mail carrier usually leaves a notice. Your package will be held at the local post office for up to 30 days. Please track your shipment and collect it on time.
International Shipping & Legal Responsibility
We ship worldwide from Lithuania (European Union). However, you are solely responsible for:
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Checking the legal status of Amanita muscaria, Amanita regalis, and Amanita pantherina in your country before ordering.
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Understanding your country’s import regulations, customs laws, and any permit requirements.
📜 Our disclaimer: We do not provide legal advice. While these mushroom species are legal and unregulated in most countries, some have restrictions. By placing an order, you confirm that you have verified the legality in your jurisdiction.
Countries Where Amanita Mushrooms Are Restricted or Prohibited
Based on available information, we do not ship or strongly advise against ordering to the following locations due to legal restrictions:
| Country / Region | Status |
|---|---|
| Australia | Restricted / likely prohibited |
| Netherlands | Illegal to sell or possess |
| Poland | Illegal for sale (no registered products) |
| Romania | Regulated / unclear status – we recommend against ordering |
| Thailand | Regulated (may require permit) |
| United Arab Emirates (UAE) | Strict import controls |
| Louisiana (USA) | Prohibited for human consumption – decorative use only may be allowed |
❌ If you are located in any of the above regions, please do not order. We reserve the right to cancel orders from these locations without prior notice.
Customs Duties & Taxes (for non-EU customers)
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Within the EU: No customs duties or import taxes. You pay only the price shown + shipping.
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Outside the EU: Small orders usually pass without customs fees. However, larger orders may be subject to import duties, VAT, or handling fees. These are your responsibility.
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We recommend checking with your local customs office before ordering if you are unsure.
🔄 Returns Policy – Euamanita.com
Due to the natural and perishable nature of our products (dried mushrooms, capsules, powders), we do not accept returns or exchanges. This is for safety, quality, and hygiene reasons.
However, we stand behind our quality. Here is what we can do:
| Situation | Our Action |
|---|---|
| Damaged or defective product (upon arrival) | Send us clear photos within 7 days of delivery. We will refund or replace. |
| Wrong item sent | We will send the correct item at no cost to you. |
| Lost package (carrier fault) | Full refund or replacement. |
| Change of mind | No refund. Please research your product before ordering. |
| Order seized by customs | No refund. You are responsible for knowing your local laws. |
| Incorrect address provided by you | No refund. Double-check your address at checkout. |
📸 To request a refund for a damaged or incorrect item, please contact us at [ваш email] within 7 days of delivery and include photos of the product and packaging.
How to Contact Us About Delivery or Returns
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Email: [ваш email]
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Contact form: [ссылка на страницу контактов]
We usually respond within 24 hours on business days.